Terms of Service

These Terms of Service govern your access to and use of Arthatech's website, communications, proposals, project intake, client portals, and services, unless a separate written agreement says otherwise. By using the website or engaging Arthatech, you agree to these terms.

Arthatech is an Ontario-based web development, automation, hosting, deployment, and quality assurance business serving clients in Canada and internationally. Additional project-specific terms may appear in a proposal, statement of work, service order, invoice, subscription plan, data processing agreement, support plan, or other written agreement. If there is a conflict, the signed or accepted project-specific agreement controls for that engagement.

This website provides general information about Arthatech services. You may use it only for lawful business or informational purposes. You agree not to misuse the site, interfere with its operation, attempt unauthorized access, probe or bypass security controls, scrape content at unreasonable scale, submit malicious code, impersonate others, or upload unlawful, infringing, misleading, confidential, regulated, or harmful content without authorization.

Website content is for general information only. Arthatech provides technology and business implementation services, not legal, tax, accounting, medical, immigration, employment, financial, or regulated professional advice. You are responsible for obtaining advice from qualified professionals for your industry, jurisdiction, and use case.

Paid work, hosting, maintenance, consulting, emergency support, audits, migrations, training, and implementation services are governed by a written proposal, statement of work, invoice, subscription plan, or other agreement accepted by both parties. Website content, sales discussions, estimates, and exploratory calls do not create a binding project commitment until Arthatech accepts the engagement.

Unless stated otherwise, timelines depend on timely client feedback, access, approvals, content, credentials, third-party cooperation, and payment. Changes in scope, integrations, data migration, compliance requirements, content volume, design revisions, urgent timelines, or third-party issues may require additional fees or revised timelines.

Pricing is quote-based and depends on scope, complexity, timelines, integrations, design needs, content, hosting, licensing, compliance obligations, data sensitivity, support requirements, and business risk. Arthatech may decline, pause, or stop work that is outside current capacity, technically unsuitable, legally risky, unpaid, abusive, or inconsistent with these terms.

You are responsible for:

• Providing accurate instructions, content, approvals, assets, credentials, access, and business requirements.
• Confirming that you have rights to all materials, data, trademarks, media, software, and third-party services you provide.
• Reviewing deliverables, testing workflows, and notifying Arthatech of issues within any review period stated in the applicable agreement.
• Maintaining lawful privacy notices, consent flows, accessibility requirements, industry compliance, records, licences, and professional approvals for your own business.
• Keeping account credentials secure and limiting access to authorized users.

Fees, deposits, milestones, retainers, subscriptions, expense reimbursement, cancellation terms, and payment due dates are set out in the applicable proposal, invoice, or agreement. Unless stated otherwise, fees are exclusive of applicable taxes, payment processor fees, domain fees, hosting charges, plugin licences, stock assets, third-party services, and government charges.

Late payments may result in paused work, suspension of hosting or support, interest or collection costs where permitted by law, and withholding of deliverables until accounts are current. Client data and production systems may also be subject to provider suspension if third-party hosting, domain, software, or infrastructure fees are unpaid.

Deliverables may include design files, source code, websites, applications, automations, documentation, configuration, reports, QA findings, deployment pipelines, and support outputs. A deliverable is considered accepted when you approve it, use it in production, fail to report material issues within the agreed review period, or otherwise indicate acceptance.

Minor defects, browser differences, content changes, third-party outages, and enhancement requests do not prevent acceptance unless the applicable agreement expressly says otherwise.

Arthatech website content, branding, design, graphics, code, processes, templates, documentation, know-how, and internal tools are protected by intellectual property laws. You may not copy, resell, reverse engineer, or reuse them except as expressly allowed.

Client project ownership is governed by the applicable project agreement. Unless that agreement says otherwise, ownership of custom final deliverables transfers only after full payment, while Arthatech retains ownership of pre-existing materials, reusable components, frameworks, libraries, generalized know-how, development tools, and non-client-specific methods. Third-party software, open-source packages, stock assets, fonts, plugins, hosting platforms, and APIs remain subject to their own licences and terms.

Unless a written agreement says otherwise, Arthatech may identify you as a client and describe completed non-confidential work in proposals, case studies, portfolios, and marketing materials. Confidential information, unreleased work, private credentials, and sensitive business data will not be intentionally published without authorization.

Each party may receive non-public business, technical, financial, operational, or personal information from the other. The receiving party must use reasonable care to protect confidential information and use it only for the relevant engagement. Confidentiality obligations do not apply to information that is public, independently developed, lawfully received from another source, or required to be disclosed by law.

Arthatech handles personal information according to the Privacy Policy and any applicable data processing terms. Clients remain responsible for the legality of their own data collection, notices, consents, retention rules, access permissions, regulated workflows, and end-user relationships.

Arthatech uses reasonable safeguards, but no system is perfectly secure. Clients must promptly notify Arthatech of suspected unauthorized access, compromised credentials, security incidents, or urgent production issues affecting a project.

Projects may rely on third-party platforms for hosting, domains, DNS, email, payments, authentication, analytics, databases, storage, maps, AI features, booking, CRM, CMS, security, monitoring, or other services. Arthatech is not responsible for third-party outages, price changes, policy changes, data practices, API changes, account suspensions, licence restrictions, or provider errors.

You are responsible for complying with third-party terms and paying applicable third-party fees unless the applicable agreement states that Arthatech will manage those costs for you.

Where a project uses AI, automation, scraping, enrichment, OCR, classification, generation, or similar tools, outputs may be incomplete, inaccurate, biased, duplicated, or unsuitable without human review. You are responsible for reviewing outputs before relying on them for legal, financial, healthcare, employment, customer, operational, or regulated decisions.

Arthatech may support privacy-conscious, security-aware, and compliance-oriented implementation, but you remain responsible for determining which laws apply to your business, including rules related to privacy, consumer protection, accessibility, anti-spam, healthcare, professional services, employment, tax, payments, recordkeeping, advertising, cross-border transfers, and industry-specific obligations.

This website and any free materials are provided as-is and as-available. Arthatech works to keep information accurate, but does not guarantee that website content is complete, current, uninterrupted, secure, error-free, or suitable for a particular purpose.

For paid services, warranties, service levels, maintenance commitments, and remedies are limited to those expressly stated in the applicable written agreement. Except where prohibited by law, all implied warranties are excluded to the maximum extent permitted.

To the maximum extent permitted by law, Arthatech is not liable for indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages, loss of data, business interruption, lost revenue, loss of goodwill, procurement of substitute services, or third-party platform failures arising from the website or services.

Unless a separate written agreement states otherwise, Arthatech's total liability for paid services is limited to the amount paid by you to Arthatech for the specific service giving rise to the claim during the three months before the event giving rise to liability. Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.

You agree to defend, indemnify, and hold harmless Arthatech from claims, losses, damages, liabilities, costs, and expenses arising from your content, data, instructions, business operations, breach of these terms, misuse of the website or services, violation of law, infringement of third-party rights, or failure to obtain required consents, licences, approvals, or professional advice.

Arthatech may suspend or terminate website access, support, hosting, maintenance, or project work where required by law, where payment is overdue, where continued work creates security or legal risk, where a third-party provider requires it, or where you materially breach these terms or an applicable agreement. Termination does not affect accrued payment obligations, confidentiality, intellectual property, liability limits, indemnities, or other terms intended to survive.

Arthatech operates from Canada and may serve clients internationally. You are responsible for ensuring that your use of the website and services is lawful in your jurisdiction, including export control, sanctions, data localization, procurement, consumer, and regulated-industry requirements.

Unless a separate written agreement states otherwise, these terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict of law rules. The courts located in Ontario will have exclusive jurisdiction, except that Arthatech may seek injunctive or equitable relief in any appropriate jurisdiction.

Arthatech may update these terms from time to time by posting a revised version on this page. The updated terms apply to website use after posting. Material changes to an active paid engagement will be handled according to the applicable written agreement or with reasonable notice where appropriate.

Questions about these terms can be sent through the contact page or your existing Arthatech project email thread.